How is it possible to change the name of the water bill?

Refer to the portal system through the website or government counter offices along with account settlement and ownership registration documents

If a period has passed since the date of delivery of the last bill and the subscriber has not received the new bill, what should the subscriber do?

Refer to (Government Services Counter Office) along with the documents: 1- the last water bill 2- the current number of the meter - using the SMS system 30004122, the company's website

How is it possible to access services related to subscriber affairs?

You can benefit from the services through the post offices and counters of the city, referring to the customer service offices, the company's website, the comprehensive customer service portal, and water affairs in urban areas.

In what way is it possible to pay the invoices in absentia?

ATM machine, bank telephone, internet, POS devices, bank cell phone, 1522 voice telephone system

What should the subscriber do if there are problems in the connections before or after the meter?

The problems related to the connections after the meter are the responsibility of the customer, and to solve the problem in the connections before the meter, contact the 122 center.

How is it possible to object to the water bill issued by Ab Baha?

With the (bill) in hand, go to the government's counters, check the bill through the company's website, the comprehensive portal of the subscribers.

If the property's internal plumbing system has burst, what should the subscriber do?

1- Restoring the damaged place. 2- Referring to the relevant area and informing in order to have an expert visit the place

What should be done in case of receiving a notice of disconnection of water supply due to non-payment of water/sewerage debt?

As soon as possible, go to the (Government Counter Offices) to receive the debt statement and after paying the debt, submit a deposit to the relevant Water and Sewerage Claims Collection Unit to prevent the disconnection of the branch.

What are the reasons for the common objection to the amount of water and sewage distribution rights in comparison with the neighboring neighbors?

The calculation of water and sewage distribution rights is different based on the number of units and the type of use, the distance from the water transmission network and the year of calculation.

What documents are needed to convert open and building water into domestic water?

Free and building water is the water that is consumed by the commoner in building and construction. The price of open water and building water is higher than the rate of domestic water, therefore, as soon as the construction operations are completed, dear subscribers must submit 1- a written request of the applicant to change the open water and building water to domestic water and 2- submit the completion of the work to change the tariff.

What is the form of paying bills by bank phone and bank teller, and what should be done if there is a problem after payment?

While entering the relevant business system, enter the bill ID and payment ID in the bill and pay the bill by entering the account number and password. In case of any problem after payment, while receiving the statement from the relevant bank and presenting it to the company, it can be corrected and followed up

How to declare the consumption figure of the meter if we are not at home when the reading agent visits?

If the customer is not present when the meter is read, a special lock sheet will be left. After seeing it, please read the last number of your water meter within 48 hours and contact the subscriber affairs of your region with the phone number listed in the sheet to issue a water bill. You can take action by contacting unit 122, referring to government counter offices

What is the criterion for calculating the water bill when the meter breaks down?

The amount of consumption and the time of failure of the meter is calculated based on the average consumption of the periods before the failure of the meter.

In the last water bill issued, an unusual amount has been included, which is fundamentally different from the expenses of the previous months. How should I proceed?

If you are sure that the meter number included in the water bill corresponds to the consumption number of the water meter in the property, first note down the consumption number of your meter and go to the counters and request to review the bill (you can also request from the electronic services menu listed on the website Send yours) If the people in charge of the subscriber's affairs are sure of the correctness of the reading, they will test the meter and they will be in the turn of the investigation. In this regard, you can be sure of the meter number by reading and checking at night.

How is the separation of water and sewage branches of apartment units?

If the network and internal facilities of each unit are separate, so that each unit of the complex has separate piping from the entrance door of the property to the desired unit. The existence of the technical possibility of installing and providing the necessary pressure, especially in the upper floors (with the approval of the company's technical department)

How is it possible to request to change the location and change the height of the meter?

It is worth mentioning that referring to water and sewerage affairs of the relevant region for moving the meter or branching, according to paragraph 4-26 of the operational regulations and general conditions of water and sewage tariffs, the meter is moved only within the common property.